Data Deletion

Last Updated: March 17, 2026

Katherine AI respects your right to control your personal data. This page explains how to request deletion of your data from our platform.

Option 1: Self-Service Deletion

You can delete your data directly from within the Katherine AI platform:

To disconnect an integration and stop data syncing:

1. Log in to your account at app.getkatherine.ai
2. Go to Settings → Integrations
3. Click Disconnect on the integration you want to remove
4. Confirm the disconnection

This will immediately stop all future data syncing and remove stored access tokens for that integration.

To delete individual contacts:

1. Navigate to Contacts in the sidebar
2. Select the contact(s) you want to delete
3. Click Delete from the bulk actions menu
4. Confirm the deletion

To delete call recordings:

1. Navigate to Calls in the sidebar
2. Select the call(s) you want to delete
3. Click Delete to remove the recording, transcript, and associated data

Option 2: Request Full Account Data Deletion

To request complete deletion of all data associated with your account, email us at:

help@getkatherine.ai

Include the following in your email:

• Subject line: “Data Deletion Request”
• Your full name
• The email address associated with your Katherine AI account
• The Facebook page(s) connected to your account (if applicable)
• The CRM(s) connected to your account (if applicable)

What Gets Deleted

Upon a full data deletion request, we will permanently remove:

• All contacts imported from CRM integrations and Facebook Lead Ads
• All call recordings, transcripts, and AI summaries
• Your integration credentials and page connections
• Lead flow rules and campaign configurations
• Knowledge base documents
• Team member data and permissions
• Custom fields and pipeline stages
• All analytics and reporting data
• Your account credentials
• Zoom OAuth tokens and integration credentials

What We Cannot Delete

• Data that has already been synced back to your CRM — you must delete this from your CRM directly
• Appointments booked on your calendar — you must remove these from Google Calendar or Outlook directly
• Billing transaction records — we are required to retain these for tax and legal compliance purposes for up to 7 years
• Zoom meetings already created on your Zoom account — you must delete these from zoom.us directly

Processing Time

• Self-service deletions take effect immediately
• Full account deletion requests are processed within 30 days
• You will receive email confirmation once your data has been permanently deleted

Data Retention After Account Termination

If you cancel your subscription without requesting data deletion:

• Your data is retained for 90 days after termination
• After 90 days, all data is permanently and automatically deleted
• You may request immediate deletion at any time during this 90-day period

Facebook Data Deletion

If you connected your Facebook account to Katherine AI and want to delete all Facebook-related data:

1. Use the self-service method above to disconnect your Facebook integration
2. Or send a data deletion request email specifying your Facebook page name(s)

We will delete all leads imported from your Facebook Lead Ads, your Facebook page access tokens, and any associated lead flow rules.

Contact Us

For questions about data deletion, contact us at:

• Email: help@getkatherine.ai
• Website: https://getkatherine.ai